Last updated: 28 October 2026
Species Orchids respects your privacy. This policy explains how we handle personal information when you browse our website, contact us, create an account or place an order.
Information we collect and why
- Orders and enquiries: your name, email address, telephone number, billing and delivery details, order history and correspondence. We use these details to process orders, arrange delivery, answer questions and handle order issues.
- Accounts: account details, saved addresses and order history, so you can sign in and manage purchases.
- Forms: details you choose to provide in contact or other website forms, so we can respond to your request.
- News and updates: your email address and subscription preferences if you choose to subscribe. You can unsubscribe using the link in a marketing email or by contacting us.
- Website use: technical information such as IP address, browser and device details, pages visited, and cookies or similar identifiers. These help operate the site, remember preferences, support security and understand website use.
We collect information directly from you and automatically through the website. If you do not provide information needed for a service, we may be unable to provide that service. You can browse much of the website without creating an account.
Payments and service providers
When online payments are available, the payment provider shown at checkout processes your payment. We may receive payment status, transaction references and limited details needed to support your order. Please do not send full card details or account passwords by email.
We use service providers to host and operate the website and provide services you request. These may include GoDaddy hosting, WordPress and WooCommerce services, form and anti-spam tools, payment processors, delivery services, and email services. We share only the information needed for those services. Each provider handles information under its own privacy terms.
We do not sell or rent customer contact lists. We may disclose information when required or authorised by law, to obtain professional advice, or to protect lawful rights and address fraud or security incidents.
Cookies, analytics and advertising
Cookies and similar technologies support functions such as the shopping cart, account sign-in, preferences and security. Analytics or advertising technologies may measure visits or campaign performance where those services are enabled. You can manage cookies in your browser; blocking necessary cookies may affect cart, account or checkout features.
Storage, overseas processing and retention
Our service providers may store or process information outside Australia. Locations depend on the provider and service involved. We use reasonable safeguards to protect personal information, but no online system is completely secure.
We retain information for as long as reasonably needed to provide services, manage orders or disputes, and meet accounting, legal and security requirements. Some records may need to be retained after an account is closed. When information is no longer needed, we take reasonable steps to delete or de-identify it.
Access, correction and privacy concerns
You can update available account details by signing in. Contact us to request access to or correction of personal information, or to ask about a subscription. We may need to verify your identity. Requests are subject to applicable law and records we are required to retain.
If you have a privacy concern, please tell us what happened and how we can help. You may also seek guidance from the Office of the Australian Information Commissioner about available complaint options and its jurisdiction.
Contact and policy updates
Contact Species Orchids at speciesorchids@outlook.com. We may update this policy as our services change. The current version and update date will appear on this page.